Service / Warranty / RMA Related Information

Q. How do I get a RMA Number?
A. Click Here

Q. I do not have my original receipt what do I do?
A. Send the unit into Elemental Designs without it.

Q. If I lost or discarded my receipt what can I do to get it?
A. If you purchased paperwork tracking for your order please contact Elemental Designs to take care of any paperwork related issues. If paperwork tracking was not selected when the units were purchased you will need to locate your invoice / receipt for your order. Elemental Designs is not responsible for lost / or misplaced paperwork sent to recipient. You can find a order invoice in the following ways ;

1. When the order was placed a invoice is sent electronically to your e-mail.
2. When the items shipped a invoice is attached to the physical box next to the tracking label or in a pouch beneath it.
3. When order / if order is placed online through the shopping cart when order is confirmed the order confirmation from that shopping cart can be used as a invoice as well. Orders placed recently are stored in your account page online.

Q. Who Pays Shipping?
A. In the event Elemental Designs would need to inspect a unit the recipient will pay shipping of that unit to eD. If the unit is found to have a manufacturing defect Elemental Designs will return item prepaid.

Q. Can Elemental Designs get my receipt for me?
A. Only if paperwork tracking was selected at time of purchase. If this was not selected it is the recipients responsibility to handle, track, and keep a file of their own paperwork.

Q. I did not purchase the item through Elemental Designs. It was purchased through a distributor in another country or was purchased used. What can I do?
A. Send it in to Elemental Designs with your purchase invoice from the outlet you purchased the item from. In the event you have purchased used equipment please include the original invoice. If you do not have the original invoice you will need to contact the individual you purchased the used item for it.